Challenges

Structural deficits

Deficits in data, transparency, and operational effectiveness affect both processes and the organization.

Fragmented data landscape

Data is distributed across IT, OT, and business units. A consolidated view of interdependencies does not exist.

Lack of real-time transparency

Relevant information on disruptions, quality, or utilization is not consistently and promptly available. Management is reactive rather than proactive.

AI without operational impact

Many AI initiatives remain in pilot phases. Productive use fails due to data quality, integration issues, and a lack of operational readiness.

High manual effort

Data integration, reporting, audits, and service processes are labor-intensive and insufficiently standardized.

Evolved system landscapes

Existing IT and OT structures are difficult to extend, only partially automatable, and complex to operate.

Distributed knowledge

Information is not centrally available. Knowledge is tied to individual systems or people.

Lack of economic justification

Investments in data and AI often do not lead to measurable results. A clear business case is missing.

High requirements for security and operations

Especially in hybrid and regulated environments, requirements for stability, security, and traceability are increasing.

Our Solution

End-to-end data and process architecture

Our approach does not start with individual applications, but with the structural foundation: an end-to-end data and process architecture.

Operationally viable and secure architecture

The platform, ManageNow® for Data Analytics, is designed for use in hybrid, on-premises, and regulated environments. Security, stability, and compliance are integral components.

Consolidated data foundation

Data from IT, OT, and business units is consolidated and made available in real time. This creates a consistent view of processes and system behavior.

Real-time transparency

Data is continuously collected and analyzed in real time. Conditions, deviations, and developments become immediately visible.

Targeted use of AI

AI is applied where clearly defined tasks exist and direct value is created. AI agents operate within defined frameworks and remain controllable.

Automation of operational processes

Recurring processes, from service operations to administrative tasks, are systematically automated. This reduces manual effort.

Central knowledge base

Information, results, and documentation are structured and made centrally available. Knowledge becomes usable independently of individual systems.

Measurable business case

Use cases are selected purposefully and implemented with clearly defined KPIs. Results are transparent and economically assessable.

Structuring of knowledge and documentation

Automated user, role, and access management significantly reduces manual processes.

Our Services

Modular services for data, automation, and AI with measurable impact

Our services specifically address the implementation of operationally effective data, automation, and AI applications based on clearly defined use cases.

ManageNow® for Data Analytics

Scalable platform for data integration, analytics, and automation based on modern container architectures.

Automation, Data & AI Advisory

Consulting for the identification, prioritization, and implementation of use cases in data, automation, and AI, with a clear focus on measurable business value.

AI Incident Resolution Engine

Analysis of log, event, and telemetry data for early detection of disruptions and automated root cause analysis in IT operations.

Workflow Automation Center
Automation of cross-functional processes in IT, HR, and finance to reduce manual effort and ensure end-to-end workflows.
AI-powered document generation

Automated creation of structured content for tickets, changes, and reports by consolidating and processing relevant data sources.

Process automation for operations & transformation

Automation of recurring operational and transformation processes to increase efficiency, quality, and scalability.

Custom AI agents

Development of customer-specific AI agents for the automated processing, analysis, and integration of data and processes.

AI in customer support & shared services

AI-supported enablement of support organizations to accelerate processing, improve service quality, and relieve employees.

Our USPs

Integrated, production-ready approach for data, automation, and AI

The approach combines data, processes, and technologies into an end-to-end, operationally usable structure with a clear focus on stability and measurable value.

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End-to-end integration of data and operational processes, from capture to concrete action

Manage Now - Icon

Focus on productive use cases with measurable value instead of isolated pilot projects

Integration of existing systems instead of adding further complexity

Solutions are designed from the outset for stable operations, security, and traceability

ManageNow® for Data Analytics provides a unified platform for data analytics, automation, and AI instead of fragmented tool landscapes

Deployable in on-premises, hybrid, and cloud environments, including regulated environments

Further products

Overview of our core IT services

Discover additional ways to strengthen your IT operations and better leverage your potential.

Managed Sovereign Cloud​

Our managed sovereign cloud in German data centers gives you full control over data, access, and operations, ensures data sovereignty, and integrates regulatory requirements directly into operations and architecture.

Hybrid- & Multi-Cloud Management​

With our orchestrator, we make heterogeneous hybrid and multi-cloud environments centrally manageable and establish a unified operating and governance model across all platforms.

Modern Work

SAP Application Modernization & AMS

We take end-to-end responsibility for the lifecycle of SAP and non-SAP landscapes, combining stable operations with continuous transformation based on a clearly defined target architecture.

Managed Security & SOC Services​

We make security risks in fragmented IT landscapes transparent and manageable and transform IT security into an end-to-end model spanning governance, architecture, and operational protection.

Modern Work

Modern Work

We combine collaboration, communication, cloud, security, and AI into productive, future-ready working models, supported by a modern service desk and fast on-site support.

Modern Education: Für digitale Bildung, die funktioniert, heute und dauerhaft

Modern ​Education

With the EdTech Hub, we transform federated, evolved education landscapes into a unified operating and governance model and enable secure, scalable operations through integrated identities, platforms, and processes.