STADA Arzneimittel AG

As a globally active pharmaceutical company, STADA faces stringent regulatory requirements and is simultaneously undergoing a comprehensive digital transformation. Working in close partnership, Manage Now is supporting this long-standing client on this journey—from the transition from the CMO model to modern FMO operations to targeted support for the SAP RISE migration. The focus is on reliability, flexibility, and an IT operation that meets regulatory requirements as well as economic and technical demands.
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Challenges

The partnership between STADA and Manage Now has been in place for several years and continues to evolve—both technically and strategically. The focus is currently on the following key challenges:

• Regulatory Requirements in the GxP Environment: As a pharmaceutical company, STADA must comply with strict regulations. This requires qualified IT personnel with in-depth GxP expertise and the ability to handle technically complex migrations from CMO to FMO: The migration of existing systems to the new operations is carried out under stringent requirements for stability and availability—with the goal of minimizing system downtime. Particularly challenging: The Citrix rearchitecture was implemented entirely without any downtime.
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• Transformation to SAP RISE and growing focus on security: STADA requires a flexible IT partner that closely aligns with its own project planning, provides targeted support, and proactively considers security aspects.

In addition, the temporary parallel operation of CMO and FMO structures, as well as a partially unclear
architecture of existing systems, places special demands on transparency and coordination.

Solution

Manage Now supports STADA with a structured, solution-oriented approach and a clear focus on stability, compliance, and flexibility.

Step-by-step migration to the ServiceHub: The transition takes place in several stages over a period of more than two years. Even though delays occurred due to internal restructuring at STADA and the development stage of the ServiceHub at the time, the migration is continuously being driven forward together.

Operation of business-critical systems as Managed Services

• SAP Basis Hosting (multi-tier landscape: SBX/DEV/QAS/PRD)
• Managed SQL
• Managed Network
• Workplace Services (Citrix environment)
• OS-Only Hosting
• Managed Lobster EDI

Workshops and consulting services

• Security workshops to identify requirements and measures
• Service Improvement Workshop to reduce recurring incidents
• Flexible SAP RISE consulting by experienced consultants

Support is provided centrally via the Manage Now ServiceHub. The hosted EDI system is operated via remote
access, with operations taking place in close coordination with Customer Success Management.

Results at a glance

The partnership enables STADA to operate an IT landscape that has grown over years and is technically heterogeneous in a stable, regulatory-compliant, and economically viable manner—without the pressure for radical technology disruptions. With Manage Now, STADA benefits from a flexible, experienced IT partner that thinks ahead, takes action, and supports digital transformation.

• Continuity in focus—uninterrupted transformation of all business-critical processes: Even under demanding regulatory conditions, the migration of IT systems was accomplished with minimal interruption—in some cases even entirely without downtime.
• Stable, secure operating platform for business-critical systems: From SAP hosting to Lobster EDI, all central IT services run reliably in Manage Now data centers—a robust foundation for STADA’s daily business operations.
• Measurable efficiency gains through joint Service Improvement Workshops demonstrate the continuous commitment of both parties to further improve processes. Identifying weaknesses that flow directly into the continuous improvement process is one measure by which operational processes for STADA are continuously developed, measured, and permanently optimized.