trans-o-flex

The express service provider trans-o-flex relies on Manage Now for the operation of its SAP system landscape. The focus is on stability, security, and a clear governance framework. The managed service includes the operation of four central SAP systems as well as additional services in the areas of security, network, and ITSM. In this way, the smooth business operations of trans-o-flex are reliably supported and internal IT teams are specifically relieved.

Challenges

As a specialist in express logistics, trans-o-flex operates a complex SAP landscape. The systems form the basis for numerous business-critical processes, ranging from order entry and logistics control to billing-related operations. The requirements:

▪ Operation of four different SAP systems (PRD, QAS, DEV, as well as SAP OpenText for SAP ECR)
▪ Ensuring stable and high-performance operations around the clock
▪ Securing external access via reverse proxy
▪ Ensuring security and compliance through integrated network and security services
▪ Professional integration into an ITSM framework for request, incident, and change management
▪ Support through clear governance structures and regular coordination

trans-o-flex required a partner who not only brings technical expertise but also experience in managing complex SAP environments, while at the same time sustainably relieving the existing IT organization.