trans-o-flex

The express service provider trans-o-flex relies on Manage Now for the operation of its SAP system landscape. The focus is on stability, security, and a clear governance framework. The managed service includes the operation of four central SAP systems as well as additional services in the areas of security, network, and ITSM. In this way, the smooth business operations of trans-o-flex are reliably supported and internal IT teams are specifically relieved.

Challenges

As a specialist in express logistics, trans-o-flex operates a complex SAP landscape. The systems form the basis for numerous business-critical processes, ranging from order entry and logistics control to billing-related operations. The requirements:

• Operation of four different SAP systems (PRD, QAS, DEV, as well as SAP OpenText for SAP ECR)
• Ensuring stable and high-performance operations around the clock
• Securing external access via reverse proxy
• Ensuring security and compliance through integrated network and security services
• Professional integration into an ITSM framework for request, incident, and change management
• Support through clear governance structures and regular coordination

trans-o-flex required a partner who not only brings technical expertise but also experience in managing complex SAP environments, while at the same time sustainably relieving the existing IT organization.

Solution

Manage Now took over the operation of the four SAP systems as well as the accompanying infrastructure services. Particular emphasis was placed on a transparent governance model and close collaboration with the internal contacts.
The core services at a glance:

• Operationofthe SAP systems PRD, QAS, DEV and SAP OpenText for SAP ECR
• Protection of external access via a reverse proxy
• Managed securityservices and network operation for continuous protection
• Integration into ITSM processes including request, incident and change management
• Regular governance meetings and status reports for management and coordination
• SAP license and maintenancecontractwith integrated support
• Support is provided by an experienced Customer-Success team, whichcloselyaligns technicaland
  organizational requirements with the internal IT and specialist departments of trans-o-flex. In this way, a seamless transition into the Managed servicecould be ensured.

The most important results at a glance

Today, trans-o-flex benefits from stable and future-proof

• SAP operations. The systems run reliably, the
  security architecture is integrated, and the processes interact smoothly.
• Stable operation of all four SAP systems with clearly defined service levels
• High security through managed security and network services
• Governance with clear responsibilities and coordinated communication paths
• Integration into ITSM processes with uniform ticketing and monitoring
• Relief for internal IT teams through the complete take over of operations
• Reliable contractual basist hrough SAP license and maintenance agreement

This enables trans-o-flex to focus on its core business. Manage Now ensures that the technological basis functions reliably at all times.